Case Management page

Use this page to view and modify case details and to view incident details assigned to a case.

Option definitions

Category	Option	Definition
Case Details area	Case ID	Displays the case ID.
	Title	Displays the case name.
	Owner	Specifies the user or user group assigned to the case. Click the Edit button () to open the Set Reviewer window to change the assignment.
	Priority	Specifies the severity.
	Status	Specifies the status.
	Resolution	Specifies the resolution.
	Labels	Displays labels attached to the case.
	Save	Saves your changes.
	OK	Returns to the Case List page.
Incidents tab		Displays a list of incidents assigned to the case. The display area contains incident details and options. Incident ID — Click the number to view incident details. Move — Click to move the incident to another case. Remove — Click to remove the incident from the case. Note You can also use the Actions menu to move or remove incidents from cases.
	Actions → Manage Labels	Opens a dialog box to add or detach labels.
	Actions → Remove Incidents	Removes the selected incidents from the case.
	Actions → Move Incidents	Moves the selected incidents to a new or existing case.
Comments tab		Use to view and add comments to the case. Comment text box — Enter your comment in the text field. Add Comment — Click to add the comment to the case. Added comments are displayed below the comment field.
	Actions → Manage Labels	Opens a dialog box to add or detach labels.
	Actions → Stakeholders	Allows the administrator to add a stakeholder to the case. Stakeholders receive an email notification every time an incident is modified.
Attachments tab		Displays files attached to the case. Click on the file name to open the file. Click Delete to delete the file.
	Actions → Attach File	Add an attachment to the case.
	Actions → Delete Attachment	Deletes selected attachments.
	Actions → Manage Labels	Opens a dialog box to add or detach labels.
Stakeholders tab		Displays the stakeholders assigned to the case.
	Actions → Manage Labels	Opens a dialog box to add or detach labels.
	Actions → Stakeholders	Allows the administrator to add a stakeholder to the case. Stakeholders receive an email notification every time an incident is modified.
Audit Log tab		Displays case history, such as when a user updating something in the case.
	Actions → Manage Labels	Opens a dialog box to add or detach labels.
	Actions → Stakeholders	Allows the administrator to add a stakeholder to the case. Stakeholders receive an email notification every time an incident is modified.