Case Management settings page

Last Modified

Displays the date and time stamp of the last changes to the settings.

Automatic Email Notifications

Select the checkbox to send email notifications to all stakeholders when a case is changed. Add reviewers or users to the stakeholder list by selecting the appropriate checkbox.

Status

Enable or disable status designations in the incident list. Built-in status can be:

Resolution

Enable or disable resolution designations in the incident list. Built-in resolution can be:

Actions → Add Status

Create a custom status definition.

Actions → Add Resolution

Create a custom resolution definition.