Create a Minimum Escalation Report to provide the Technical Support the information they need to diagnose a problem with Trellix DLP – SaaS.
You can download the Minimum Escalation Report. Up to five reports can be available at any one time, and each is deleted after 24 hours. If another report is generated, the oldest report is deleted. It can take several minutes to generate a Minimum Escalation Report, and the file is several megabytes in size.
The report contains information such as hardware logs, software versions, disk and memory usage, network and system information, open files, active processes, process I/O, IPC, log files, status counters, reporting, internal install image details, and the results of various system tests.
Note
The report does not contain details of evidence or hit highlight information.
Log on to the appliance with administrator credentials.
The general console menu opens.
Use the down arrow key to select Generate MER.
Type a password that Trellix Support can use to open the MER, and use the arrow key to move to the password confirmation field.
Press ENTER to start generating the report.
When the report is ready, you receive a notification of the URL (https://<APPLIANCE>:10443/mer) that you can download the report from.
Browse to the URL, and select the Minimum Escalation Report that you want to download.
Follow instructions from Trellix support to send the report.
Important
When you create a Minimum Escalation Report, specify a password to secure the report. Remember to include the password when you send the report to Trellix support if you set one.