The Diagnostic Tool is designed to aid troubleshooting Trellix DLP Endpoint problems on Microsoft Windows endpoint computers. It is not supported on OS X computers.
The Diagnostic Tool gathers information on the performance of client software. The IT team uses this information to troubleshoot problems and tune policies. When severe problems exist, it can be used to collect data for analysis by the Trellix DLP development team.
The tool is installed with the Trellix DLP Endpoint client software package. Look for hdlpDiag.exe in the C:\Program Files\McAfee\DLP\Agent\Tools folder. Double-click hdlpDiag.exe and enter the validation code to open the diagnostic tool utility. It consists of seven tabbed pages, each devoted to a different aspect of Trellix DLP Endpoint software operation.
Note
On all pages displaying information in tables (all pages except General information and Tools), you can sort the tables on any column by clicking the column header.
General information | Collects data such as whether the agent processes and drivers are running and general policy, agent, and logging information. Where an error is detected, information about the error is presented. |
DLPE Modules | Displays the agent configuration (as shown in the Trellix DLP Endpoint policy console as the Agent Configuration → Miscellaneous page). It shows the configuration setting and status of each module, add-in, and handler. Selecting a module displays details that can help you determine problems. |
Data Flow | Displays the number of events and the memory used by the Trellix DLP Endpoint client, and displays event details when a specific event is selected. |
Tools | Allows you to perform several tests and displays the results. When necessary, a data dump is performed for further analysis. |
Process list | Displays all processes currently running on the computer. Selecting a process displays details and related window titles and application definitions. |
Devices | Displays all Plug and Play and removable devices currently connected to the computer. Selecting a device displays details of the device and related device definitions. Displays all active device control rules and relevant definitions from the device definitions. |
Active policy | Displays all rules contained in the active policy, and the relevant policy definitions. Selecting a rule or definition displays the details. |