DLP Help Desk page

Use this page to set up an override key request.

Option definitions

Option	Definition
Key Type	Selects the type of key from a drop-down list. Options: Client bypass key Release from quarantine key Uninstall key
End user name *	Text field for user name.
End user email address *	Text field for user email address.
End user computer name	Text field for user computer name
Request details (Business reason)	Text field for business reason for the key.
Client bypass password	Provides two options for bypass password: Policy name and revision number Manual entry
Identification code *	Provides two options for identification code: Challenge code generated by the Trellix DLP Endpoint client and supplied by the user when requesting an override key Global release code
Release code	Click Generate Key to generate a release code. The button is not available until all required fields are filled in.
Bypass duration	Selects the override duration from a drop-down list. Option varies from 5 minutes to 30 days.

* indicates required fields