Email quarantine

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The quarantine contains all inbound and outbound email that is classified as either spam or malware by the system. You can search for quarantined emails based on various filters. Messages are automatically deleted after the 14 days in quarantine.

Note

See Accessing the end user interface for information on how to access the Quarantine page.

ETP_emailquarantineUG.png

The Quarantine page displays information about each quarantined email:

  • Date and Time the email was received

  • From

  • Recipients

  • Subject

  • Email server (originating)

  • Reason it was flagged as malicious (Policy Action - PA, Spam - S, Virus - V, and Advanced Threats - AT)

    A green icon in a category indicates that the email was not considered malicious for that specific category. A red icon indicates that it was malicious. A gray icon indicates that the email analysis was not performed.

  • Age (the amount of time the email has been in the quarantine)