Operational Event Management displays details about an event when it is generated. You can update certain information for each event either individually or as a group.
Select Operational Event Management in the ePO - SaaS menu.
Search for and select an event by using the filters in the Filter By pane.
Based on the filters selected, the Events pane displays the list of matching events.
In the Events pane, click in the search box to narrow your search further. Click the search suggestion to add it as a filter to the list of events.
The Events pane displays a selection of the additional detail available about the event. Select the checkbox to view more details.
The Event Details pane opens on the right. You can expand or collapse the pane sideways.
To view or update additional information, perform any of these actions:
To update the severity of an incident, select an option from the Severity drop-down list. You can change the status to Informational if you don't want to track the incident later.
To update the status of an incident, select an option from the Status drop-down list.
To update the resolution of an incident, select an option from the Resolution drop-down list.
Click Save to apply the changes