Move or remove incidents from a case

Prev Next

If an incident is no longer relevant to a case, you can remove it from the case or move it to another case.

For details about product features, usage, and best practices, click ? or Help.

  1. In ePO - On-prem, select MenuData ProtectionDLP Case Management.

  2. Click a case ID.

  3. Perform any of these tasks.

    • To move incidents from one case to another:

      1. Click the Incidents tab and select the incidents.

      2. Select ActionsMove, then select whether to move to an existing or new case.

      3. Select the existing case or configure options for a new case, then click OK.

    • To remove incidents from the case:

      1. Click the Incidents tab and select the incidents.

      2. Select ActionsRemove, then click Yes.

  4. Click OK.

Tip

You can also move or remove one incident from the Incidents tab by clicking Move or Remove in the Actions column.