Run the Diagnostic Tool

The Diagnostic Tool utility provides IT teams with detailed information on the agent status.

Diagnostic Tool requires authentication with DLP Help Desk.

Go to C:\Program Files\McAfee\DLP\Agent\Tools and double-click the hdlpDiag.exe file.
An authentication window opens.
Copy the Identification Code to the Help Desk Identification Code text box on the Generate DLP Client Bypass Key page. Fill in the rest of the information and generate a Release Code.
Copy the Release Code to the authentication window Validation Code text box and click OK.
The diagnostic tool utility opens.

Note
The General Information, DLPE Modules, and Process List tabs have a Refresh button in the lower right corner. Changes that occur when a tab is open do not update information automatically on these tabs. Click the Refresh button frequently to verify that you are viewing current data.