Contact Technical Support if the installation fails.
Verify the network connection is working and any configured static routes are correct.
Ping the default gateway and ePO - SaaS from the appliance console.
If the problem persists, contact Technical Support for assistance. Do not perform the installation again.
When you contact Technical Support, make sure you know the primary serial number of the appliance. You can find the serial number on the product name sticker on the delivery packaging, the sticker on the bottom-left of the top panel. You can also find it on the sticker on the pull-out tray on the front panel.
Data Loss Prevention (DLP) > Data Loss Prevention SaaS > Trellix Data Loss Prevention Network Monitor – SaaS Installation Guide - February 2026 > Install software for the first time > Install your Trellix DLP Network Monitor – SaaS appliance
Data Loss Prevention (DLP) > Data Loss Prevention SaaS > Trellix Data Loss Prevention Network Prevent - 11.11.x SaaS Installation Guide - February 2026 > Install software for the first time > Install your Trellix DLP Network Prevent – SaaS appliance
Data Loss Prevention (DLP) > Data Loss Prevention On-prem > Monitor > Trellix Data Loss Prevention Network Monitor 11.11.x Installation Guide - December 2025 > Install software for the first time > Install your Trellix DLP Network Monitor appliance > Deploying and installing a virtual appliance > Deploy the appliance software in a VMware environment