Troubleshooting tab

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You can configure the server logs and download the server log files to be sent to Trellix support when required.

Option

Definition

Configure Server Logs

Log Level

The type of logs to be created. By default, the log level is set to INFO.

Log file size

The maximum size of the log file.

Download Server Log Files

Prepare Analytic Package

Creates an output file for you to provide to Trellix support while requesting assistance.

Download Logs

Download and view the server logs files for troubleshooting purposes.

Resolve IP from host name for alert

Configure the automatic resolution of IP address.

Display local server time in the management console

Displays the server time.

I would like to contribute

vPatch alerts are sent to through an encrypted channel.