Before you install Trellix Endpoint Security (ENS) 26.x, check that other products running on your endpoints are compatible. If any products are not compatible, follow instructions to resolve conflicts.
The installer detects existing virus-detection or firewall products on the endpoint, checks for compatibility, and tries to uninstall the software. If it can't, it prompts the user to cancel the installation, uninstall the incompatible software manually from the Windows Control Panel, then resume the installation.
Additionally, these products can affect the installation requirements for Trellix ENS or the way that Trellix ENS features are configured after installation.
If... | Then... |
|---|---|
Common Event Enabler (CEE)/Common AntiVirus Agent (CAVA) is running | To install with CAVA support, use the To upgrade a previous version with CAVA, use the command-line option. Otherwise, the upgrade occurs without CAVA. |
Application Control and Trellix Change Control are running | Install Trellix ENS first, then Application Control and Change Control. Otherwise, disable the Memory Protection and Script As Updater features in Application Control and Change Control before installing Trellix ENS. |
Skyhigh Client Proxy is installed | SiteAdvisor disables itself automatically if it detects a web gateway appliance or if Skyhigh Client Proxy is installed and in redirection mode. |