A full poll is used to transfer information and task requests from the Endpoint Security (HX) Server to the agents installed on the host endpoints. To establish a full poll session, the agent establishes a secure connection with the Endpoint Security (HX) Server, exchanges information, queries the Endpoint Security (HX) Server for any tasks to be run, and downloads the instructions for these tasks.
You can use the Web UI or the API to configure how often the full agent poll occurs for all host sets in your environment or select host sets in your environment. Valid values for the full poll range from 60 to 86400 seconds. The full poll interval distributed with the Endpoint Security Agent (HX) software is 600 seconds (10 minutes). For guidelines on setting this value, see "Agent Full Poll Interval Setting" in the Endpoint Security Agent (HX) Administration Guide.
Note
In an Endpoint Security (HX) environment that includes an Endpoint Security (HX) DMZ server, agents attempt full polls and fastpolls a few times to an Endpoint Security (HX) server before switching to the DMZ server. If the Endpoint Security (HX) Server restore time exceeds your full poll and fastpoll setting times, your agents may revert to polling only your DMZ server. When the Endpoint Security (HX) Server becomes available after the restore, the agents will not automatically switch polling from the DMZ Server back to the Endpoint Security (HX) Server.
This section covers how to use the Web UI to configure the full poll interval. See the Endpoint Security (HX) REST API Guide for information on using the API to configure the full poll interval.
Admin access to the Web UI