Errors related to upgrades using Endpoint Upgrade Assistant are logged in the Upgrade Automation log file on the endpoint. This log file also contains error codes for custom packages and installers generated with Package Creator.
If you are getting an error code that isn't listed here, contact Trellix Technical Support.
Code | Description of issue |
|---|---|
112 | System hardware doesn't meet requirements. Endpoint Upgrade Assistant won't continue. |
113 | Operating system incompatible. Can't install Trellix ENS 10.5.2 on Windows 10 RS4 or later. |
114 | Operating system incompatible. Can't install Trellix ENS 10.5.3 on Windows 10 RS4 or later. |
115 | Operating system incompatible. Trellix ENS, OS mismatch. Can't install Trellix ENS 10.5.4 or 10.6 on Windows 10 October 2018 Update (1810/RS5) or later. |
116 | Operating system incompatible. Can't install Trellix ENS 10.5.5 or 10.6.1 on Windows 10 April 2019 Update (1903/19H1) or later. |
1010 | The command line is invalid. Endpoint Upgrade Assistant won't continue. |
1618 | Endpoint Upgrade Assistant is already running. |
3010 | Trellix ENS installation encountered an issue, such as an incompatible Exploit Prevention driver, that has been resolved. Restart the endpoint, then installation resumes automatically. |
3020 | Upgrade completed successfully. Restart the endpoint to activate the upgraded Trellix DLP agent. |
5010 | The Endpoint Product Removal tool has been run on this endpoint. Endpoint Upgrade Assistant won't continue. |
5020 | Products incompatible with Trellix ENS detected on endpoint using registry keys. Endpoint Upgrade Assistant won't continue. |
5030 | Products incompatible with Trellix ENS detected on endpoint using MSI codes. Endpoint Upgrade Assistant won't continue. |
5040 | Incompatible version of Trellix DLP detected on endpoint. Endpoint Upgrade Assistant won't continue. |
5050 | Incorrect Application Control and Trellix Change Control name. |
5060 | Incompatible version of Trellix Data Exchange Layer Client detected. Endpoint Upgrade Assistant won't continue. |
5070 | Incompatible version of Endpoint Encryption for Files and Folders detected. Endpoint Upgrade Assistant won't continue. |
5080 | Incompatible version of Endpoint Encryption for PC detected. Endpoint Upgrade Assistant won't continue. |
6010 | Unsupported version (10.2) of Trellix ENS detected on endpoint. Endpoint Upgrade Assistant won't continue. |
6020 | Unsupported version (10.5) of Trellix ENS detected on endpoint. Endpoint Upgrade Assistant won't continue. |
6030 | Trellix ENS installation encountered an error. Contact Technical Support for assistance. |
6040 | Incompatible version of VirusScan Enterprise detected on endpoint. Endpoint Upgrade Assistant won't continue. |
6050 | Incompatible version of McAfee Host Intrusion Prevention detected on endpoint. Endpoint Upgrade Assistant won't continue. |
6055 | Trellix SysPrep closed with errors. Endpoint Upgrade Assistant won't continue. |
6080 | A later version of Trellix ENS is already installed. |
7000 | Failed to copy Endpoint Upgrade Assistant files. |
7010 | Incompatible version of McAfee Host Intrusion Prevention detected on endpoint. Endpoint Upgrade Assistant won't continue. |
7020 | Incompatible version of McAfee Host Intrusion Prevention content detected on endpoint. Endpoint Upgrade Assistant won't continue. |
8010 | Trellix DLP upgrade encountered an issue. Contact Technical Support for assistance. |
8020 | Trellix Endpoint Security (ENS) Adaptive Threat Protection installation encountered an issue. Contact Technical Support for assistance. |
8050 | Active Response installation encountered an issue. Contact Technical Support for assistance. |
9010 | Trellix ENS Web Control installation encountered an issue. Contact Technical Support for assistance. |
9020 | Trellix ENSFirewall installation encountered an issue. Contact Technical Support for assistance. |
9030 | VirusScan Enterprise installation encountered an issue. Contact Technical Support for assistance. |
9040 | Endpoint Security Platform installation encountered an issue. Contact Technical Support for assistance. |
9050 | Restart required after the last Windows Update. Endpoint Upgrade Assistant won't run if it detects a restart pending after a Windows Update. Restart the endpoint, then start the upgrade again. |
9060 | Trellix Data Exchange Layer installation or upgrade encountered an issue. Contact Technical Support for assistance. |
9061 | Application Control and Trellix Change Control installation or upgrade encountered an issue. Contact Technical Support for assistance. |
9070 | Endpoint Security Platform update installation encountered an issue. Contact Technical Support for assistance. |
9071 | Endpoint Security Threat Prevention update installation encountered an issue. Contact Technical Support for assistance. |
9072 | Endpoint Security Firewall update installation encountered an issue. Contact Technical Support for assistance. |
9073 | Endpoint Security Web Control update installation encountered an issue. Contact Technical Support for assistance. |
9074 | Trellix Endpoint Security (ENS) Adaptive Threat Protection update installation encountered an issue. Contact Technical Support for assistance. |
-1 | Trellix ENS installation failed. Contact Technical Support for assistance. |