In large organizations, IT contractors use endpoints for troubleshooting but do not have Full access rights for security reasons. Instead, the interface runs in Standard access mode.
In this example, the administrator provides a temporary time-based password so that the IT contractor can troubleshoot a connection issue. The administrator temporarily provides a password, granting Full access rights so that the contractor can view and change settings.
Note
This specific example covers a network connectivity issue, but using time-based passwords are useful for troubleshooting any configuration issues.
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A new application is installed on System A in Tokyo, but it fails to connect to the Internet.
To troubleshoot the issue, Steve (IT contractor) contacts Marie (administrator in San Francisco).
From ePO - On-prem, Marie creates a time-based password, then sends it to Steve.
Steve uses the time-based password to disable the firewall and determines that a specific port must be open for the application to function properly.
Marie creates a special policy using the specific port number and assigns it to System A to solve the connection issue.
The time-based password expires and the restricted local access returns to normal.