Make sure the following requirements are met on Endpoint Security (HX) appliances:
IPv6 is enabled globally on the appliances. IPv6 is enabled by default. To verify, use the
show ipv6command.SAML authentication and authorization is disabled on the appliances. To verify, use the
show aaa authentication samlcommand.Authentication through your Trellix Cloud Account is allowed. . To verify, use the
show aaa authentication oidccommand.
For any issues related to Endpoint Security (HX) requirements, see HelixConnect troubleshooting.
The following entitlements in Trellix Cloud Account are granted to admin users on Endpoint Security (HX) appliances. :
appliance.role.admin or <appliance>.role.admin
The appliance.role.admin entitlement is included in the "Trellix Appliance Admin" role, which is for all appliance types. The <appliance>.role.admin entitlement is included in the "<appliance> Admin" role. For example, hx.role.admin
tap.appliance.management
HelixConnect client software requirements
- Published on Aug 26, 2026
- 1 minute(s) read
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