The new docs.trellix.com offers a modernized UI and AI-powered features like conversational searches. Content is currently available only in English. Other languages will be available in mid-October 2026. We hope you enjoy the new experience.

How Web Control works

Prev Next

Web Control queries Trellix GTI for reputation information to determine how to handle navigation to URLs.

  1. The administrator configures Web Control settings in ePO - On-prem and enforces the policy to the client system.

  2. If managed, the administrator configures Web Control settings in ePO - On-prem and enforces the policy to the client system.

  3. The user visits or accesses a resource from a website.

  4. Web Control requests the URL reputation from Trellix GTI.

    • If the URL reputation is green, Web Control allows navigation to the URL and displays the page. Otherwise, Web Control navigates to either the block or warn page, based on settings.

    • If the URL reputation is unrated but matches a category in Trellix GTI, Web Control allows or blocks navigation to the URL, based on Content Actions settings.

  5. If the request is a file download and the file reputation is not malicious, Web Control allows the download, even if the URL reputation is malicious. If the file reputation is unknown, Web Control sends the file to Threat Prevention for scanning by the on-demand scanner.

    Threat Prevention checks the file against the AMCore content file. If it matches a signature or hash in content, the file download is blocked. Otherwise, the file is downloaded.

  6. Web Control logs the details. Web Control logs the details, then generates and sends an event to ePO - On-prem.

How it works
How it works


Web Control and Skyhigh Client Proxy

When Web Control is disabled because Client Proxy is present and redirecting:

  • Web Control ignores rating and enforcement actions.

  • Web Control browser controls are disabled.

  • Trellix Endpoint Security (ENS) Client Status page shows Web Control status as Disabled.

  • Trellix Endpoint Security (ENS) Client Settings page indicates that Web Control is disabled because Client Proxy is detected.