Monitoring the TIE server

Monitor the health status of your TIE server instances on the TIE Server Topology Management page in ePO - On-prem.

The TIE Server Topology Management page shows an overview of your environment health status. If there is an error on a specific primary or secondary server instance, it is highlighted in red.

Important
Consider that the health status is set based on the worst case scenario described in the checkups.

Status of health events

Status	Definition
OK	The TIE server topology is healthy and works correctly.
WARN	The TIE server topology might be degraded.
ERROR	The TIE server topology isn't working as expected.

TIE server connection checkups

Checkup	Definition
DXL Connection	This check tests the connection between the TIE server instance that you selected and ePO - On-prem through DXL. This checkup is valid for all operation modes of the TIE servers. Click [+] to see details about the IP Address, System Name, and Broker UID of the DXL Broker.
Database Replication	This checkup verifies if the replication of the database is running. This checkup is applicable only to secondary and secondary-reporting server instances.
GTI Connection	This checkup verifies if the connection to Trellix GTI is enabled and properly configured. This checkup is applicable to all server instances, except secondary-reporting server instances.
Certificates Compliance	This checkup verifies that: The stored certificate is valid for the current IP address. The certificate is valid against the CA. The keystore used for sample submission from the endpoints can be opened using the stored password. The Intelligent Sandbox keystore can be opened if the Intelligent Sandbox certificate validation is enforced.
Extension Compatibility	This checkup verifies that the version of the ePO - On-prem extension matches the version of each TIE server instance.
Performance Status	Click [+] to see details about CPU Usage, Throughput, and General Write Buffer Usage. Reputation Cache displays hits and misses ratios.
Cache topology configuration	This checkup verifies that the topology configuration of the cache mode is correct.
Internal Cache status	This checkup verifies the status of the cache mode regarding initialization, the percentage of use, and the number of objects saved, among others.
ATD Connection	This checkup verifies if the connection to Intelligent Sandbox is enabled and properly configured.
Database and Storage	This checkup verifies database available storage, local connections, and maintenance executions.
Reputation Search Service	This checkup verifies that the search service works correctly.
NTP Status	This checkup verifies that the TIE servers and ePO - On-prem are synchronized.