Participating in the TACC Product Improvement Program

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The Product Improvement Program (PIP) capability or the secure product telemetry framework, when enabled allows Trellix to collect data. You can choose to participate in the TACC Product Improvement Program and allow Trellix to collect data through Trellix Agent.

Trellix Agent version 5.5.2 or later replaces the Product Improvement Program (PIP) with a new, more efficient, and more secure product telemetry framework.

To simplify the management experience, the new framework is integrated with Trellix Agent management extension and client. This integration eliminates the need for a separate PIP extension. Trellix Agent version 5.6.0 or later installer removes any previously installed PIP extension and PIP client. To make these changes as transparent as possible, we have maintained the name of the Server Setting in ePO - SaaS and maintained previous PIP settings with this new capability.

Purpose

Trellix uses the TACC data that is collected through Trellix Agent. The data collected is:

  • Analyzed by Trellix to improve product features and customers' experience with the product.

  • Used by Trellix Technical Support for troubleshooting.

Privacy protection

The TACC data collected by Trellix Agent is only for product improvement and Technical Support. The system-specific data is filtered or used in aggregate form, unless it is needed for Technical Support. For details about Trellix Privacy Notice, see https://www.trellix.com/en-us/about/legal/privacy.html.