Troubleshooting installed components

Verify the health status of the installed components to troubleshoot installation issues.

Verify health checkups

To verify the health check status of the server instances managed locally by ePO - On-prem server on the TIE Server Topology Management page, select each server instance you deployed. The health status event is set as OK, Warn, and Error.

TIE server connection checkups

Checkup	Definition and status
DXL Connection	This check tests the connection between the TIE server instance that you selected and ePO - On-prem through DXL. This checkup is valid for all operation modes of the TIE servers. The health check statuses are: OK — The server instance you selected is connected to ePO - On-prem through DXL. Warn — The connection between the server instance and ePO - On-prem is degraded. Error — The server instance and ePO - On-prem are not connected.
Database Replication	This checkup verifies if the replication of the database is running. This checkup is applicable only to secondary and secondary-reporting server instances.
GTI Connection	This checkup verifies if the connection to Trellix GTI is enabled and properly configured. This checkup is applicable to all server instances, except secondary-reporting server instances.
Certificates Compliance	This checkup verifies that: The stored certificate is valid for the current IP address. The certificate is valid against the CA. The keystore used for sample submission from the endpoints can be opened using the stored password. The Intelligent Sandbox keystore can be opened if the Intelligent Sandbox certificate validation is enforced.
Extension Compatibility	This checkup verifies that the version of the ePO - On-prem extension matches the version of each TIE server instance.
Performance Status	Click [+] to see details about CPU Usage, Throughput, and General Write Buffer Usage. Reputation Cache displays hits and misses ratios.
Cache topology configuration	This checkup verifies that the topology configuration of the cache mode is correct.
Internal Cache status	This checkup verifies the status of the cache mode regarding initialization, the percentage of use, and the number of objects saved, among others.
Intelligent Sandbox Connection	This checkup verifies if the connection to Intelligent Sandbox is enabled and properly configured.
Intelligent Virtual Execution (IVX) Connection	This checkup verifies if the connection to IVX is enabled and properly configured.
IVX Cloud Stats	This checkup verifies if the connection to IVX Cloud is enabled and properly configured. Click [+] to see details about the quota remaining for IVX Cloud API.
Database and Storage	This checkup verifies available database, storage, local connections, and maintenance executions.
Reputation Search Service	This checkup verifies that the search service works correctly.
NTP Status	This checkup verifies that the TIE servers and ePO - On-prem are synchronized.