When you upgrade your ePO - On-prem server software, upgrade any Agent Handlers installed throughout your environment. Agent Handlers must be upgraded separately.
Agent Handlers installed with previous versions of ePO - On-prem software are not compatible with this new version, and are not upgraded automatically.
Copy the Agent Handler folder, included in the ePO - On-prem software installation package, to the system.
Right-click Setup.exe and select Run as Administrator to start the ePO - On-prem Agent Handler InstallShield Wizard.
Click Next to begin the upgrade process.
Accept the license agreement, then click OK.
Accept the default destination or select a different destination, then click Next.
Configure the ePO - On-prem server information.
Type the system name of the ePO - On-prem server with which the Agent Handler must communicate.
Specify which port to use for Agent Handler-to-server communication. The default port is 8443.
Type the name and password of a user with ePO - On-prem Global Administrator rights, and click Next.
Provide the password for access to the ePO - On-prem SQL database, then click Next. The Database Information page is populated with these ePO - On-prem server settings.
Database Server with instance name, as in DB-SERVER\SERVERNAME.
Authentication type.
Domain name where the database server is hosted if using Windows authentication.
User name and Password.
Database name if not provided automatically.
Click Install to start the installation.
The installation continues without any additional input. When the wizard is complete, click Finish.