Verify the Solidcore client upgrade

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Once you upgrade the Solidcore client, you can check if it was upgraded successfully on an endpoint.

  1. On the Trellix ePO - On-prem console, select MenuSystemsSystem Tree.

  2. Select a group or endpoint from the list to view its details in the Systems tab.

  3. Review logs from the Trellix ePO - On-prem console.

    1. Select an endpoint on the Systems page.

    2. Select ActionsAgentShow Agent Log to view the agent log for the endpoint.

    3. Check the log to verify that the software was successfully upgraded on the endpoint.

  4. Review the properties for the endpoint.

    1. Click Wake Up Agents to fetch properties immediately.

    2. Click an endpoint on the Systems page to view its details.

    3. Select the Products tab and review the Solidcore version. Click the row to review additional information, including the product version and installation path.

      If the Solidcore information is not listed or is incorrect, check the log files on the endpoint to verify that the software was successfully upgraded. If the Solidcore client upgrade fails, the log files provide information about the cause for failure.