Verify the Solidcore extension upgrade

Check if the Solidcore product name appears in the Extensions list.

If the product name is not listed or you encounter errors during upgrade, review the Orion.log file in the <McAfee ePO install dir>\Server\Logs directory to analyze the cause of the failure.

Note

After you upgrade the Solidcore extension, the domain NetBIOS Name is not available for existing users imported directly from an Active Directory to rule groups and policies. To make sure the domain NetBIOS Name is available for such users, delete and reimport users from the Active Directory. After the upgrade, any users that you import from the Active Directory and add to new or existing rule groups and policies automatically include the domain NetBIOS Name.

Start the ePO - On-prem Event Parser service.

1. Select Control Panel → Administrative Tools → Services.

2. Right-click the Trellix ePolicy Orchestrator <version> Event Parser service and click Start.

Verify that migration of data was successful.

1. On the ePO - On-prem console, select Menu → Automation → Server Task Log.

2. Check if the Solidcore: Migration server task is complete.

   This server task completes upgrade-related activities. If the task is in progress, wait until the task completes. Make sure you do not edit any existing settings while this task is in progress.

3. If the migration fails, review the Server Task Log, resolve any issues, and run the Solidcore: Migration server task manually to complete the migration.

(Optional) Run the Rule Group Sanity Check server task from the ePO - On-prem console to fix the inconsistencies in the rule groups.

This task updates and corrects the Solidcore Rule Group for errors in installers and certificates. This task also issues warnings for trusted groups-related issues.

1. On the ePO - On-prem console, select Menu → Automation → Server Tasks.

2. Click New Taskto open the Server Task Builder wizard.

3. Type the task name and click Next.

4. Select Solidcore: Rule Group Sanity Check from the Actions drop-down list, then click Next.

5. Specify the schedule for the task, then click Next to open the Summary page.

6. Review the task summary and click Save.

7. Review the logs generated by the server task (on the Server Task Log page) to view the warnings, if any.