If the xAgent policy migration process fails, all xAgent Policy Service functionality is disabled. Your xAgents will continue using the same configuration settings that existed prior to upgrading your Endpoint Security (HX) server to version 4.5. The Web UI will display an alert notification on the Policies page alerting you of the migration failure.
If you see the following alert notification, you should obtain the Syslog file from your Endpoint Security (HX) server and contact Trellix Support for assistance.
.png "UI_Policy_Migration_Fail.png")
To download the Syslog file from the Web UI:
Log into the Web UI as administrator.
From the Admin menu, select Appliance Settings.
Click About to access the FireEye System Information page.
Click Log Manager.
Select the Syslog checkbox.
Click Create to generate the Syslog file.
After the Syslog file generation completes, click the Download button to download the file.