You can add an alert to a new case from the Alerts page or from the details page for an alert.
To create a new case from an alert on the Alerts page:
Open the Alerts page and filter or sort alerts as you wish. See Viewing the alerts page.
Right-click the alert in the table or click
at the end of the row. Select Promote to Case.In the Promote to Case dialog, click Confirm.
Helix Enterprise creates a case with a unique identifier. The default name for a case (which is the same as the alert name) is used.
To create a new case from an alerts on its alert details page:
Access the details page for the alert. See Viewing alert details.
Click Add to Case.
Click Create a New Case in the drop-down.
Helix Enterprise creates a case with a unique identifier. The default name for a case (which is the same as the alert name) is used.
The case number is added to the list of cases for the alert.