The Administration section provides global control over platform-wide configurations, system retention policies, and essential service management settings.
Policies
Policies allow administrators to define global settings that apply across various platform capabilities, primarily governing data retention periods and service level agreement (SLA) default values.
Area | Setting | Default Value | Notes |
|---|---|---|---|
Workflows | Workflow Runs Retention Period | 30 days | Defines how long historical Workflow execution data is kept. |
Search | Search Runs Retention Period | $30$ days | Defines how long historical Search execution data is kept. |
Cases | Cases Retention Period | $30$ days | Defines how long closed or resolved Case data is retained. |
Cases | SLAs Default Values | P1 (4 Hours), P2 (24 Hours), P3 (48 Hours), P4 (72 Hours), P5 (168 Hours) | Defines the default maximum time allowed for resolution based on the priority level. |
Audit Logs | Audit Logs Retention Period | 180 days | Defines how long system and user action records are stored for compliance. |
Parameter Store
Create global parameters that can be used across workflow. Example, Teams Channel ID and so on.
Audit Logs
Provides a historical record of all activity on the platform for compliance, security auditing, and reporting.
SMTP
Serves service user management tasks, such as sending password reset emails and other system notifications.