In Helix Enterprise, you can assign alerts to users. Alerts can be assigned to an individual user from the Alerts page or from the alert details for an alert. Multiple alerts can be assigned at one time to a user from the Alerts page.
To assign multiple alerts to a user from the Alerts page:
Open the Alerts page and filter or sort alerts as you wish. See Viewing the alerts page.
Select the alerts you want to assign.
Click the Rows Selected button.
Select Assign to User from the drop-down menu.
Select the assignee from the user list.
To assign a single alert to a user from the Alerts page:
Open the Alerts page and filter or sort alerts as you wish. See Viewing the alerts page.
Select the Extended Alerts View tab.
In the alerts table, locate the alert you want to assign.
Select the assignee in the Assignee column drop-down menu for the alert.
To assign an alert to a user from the alert details page:
Access the details page for an alert. See Viewing alert details.
On the alert details page, click Assign.
Select the assignee from the drop-down menu. Select Assign to Me to assign the alert to yourself. Enter any characters in the entry box in the drop-down menu to quickly locate a user in the list.