Checking system health using the Central Management System Web UI

Use the Health Check page to check appliance health and status.

Note

This illustration is from a Network Security appliance, but is representative of CMS appliances as well.

Note

See Deployment verification for details about the information that is displayed when you click Deployment Check at the top of this page.

To view health and status:

Click the About tab of Central Management System Web UI.
Click Health Check.
The results of the last check are displayed.
Review the system information.
To update the results, click Refresh Health Check.

The following sections contain descriptions of the information in each area of the page.

Version information

The About > Health Check > Version Information section provides an up-to-date view of the software running on your appliance and compares that with the available software on the Trellix DTI network.

Note

Information about the IPMI version is not displayed for a user that is assigned an Analyst role.

Information	Description
Software Version	Compares the software version running on the system to the available software on the DTI network. If a newer version exists, administrators are prompted to upgrade the software.
Installed Version	Displays the current software version running on the system.
Available Version	Displays the current software version available on the DTI network.
Content Version	When the Central Management System appliance is in "online" mode, it sends the request for security content updates to the DTI network on behalf of its managed appliances. The security content is downloaded to the managed appliances; it is not hosted on the Central Management System appliance. When the Central Management System appliance is in "offline" or "local" mode, the Central Management System appliance downloads and hosts the security content for the appliances to download.
IPMI Version	Compares the IPMI firmware version running on the system to the available version on the DTI network. If a newer version exists, administrators are prompted to upgrade the firmware.
Installed Version	Displays the current IPMI firmware version.
Available Version	Displays the latest available IPMI firmware version.

The System Info status section provides an up-to-date status of your appliance hardware and alerts administrators when problems are found.

Information	Description
Processing Load	Provides analysis of the overall load the system is carrying. If it is nearing capacity, the administrator is alerted.
Average Load	The average processing load handled by the system.
Elapsed	The current uptime of the system in days, hours, minutes, and seconds.

Services health

The About > Health Check > Services Health section provides an up-to-date status of your appliance’s system services and analysis engine services when problems are found.

Information	Description
Service Name	Displays the name of the system service or analysis engine service.
Status	Displays the health state of the system service or analysis engine service. Services can be healthy, disabled, degraded, or in the failed state.
Recovery Steps	Displays instructions for how to resolve the problem.

Hardware

The About > Health Check > Hardware section provides status on the appliance’s hardware components.

Note

Information about the disk, RAID, and chassis are not displayed for a user that is assigned an Analyst role.

Information	Description
Disk	Displays whether the hard disk is online. If a problem is found, the administrator is alerted.
Device State	Displays the current state of the hard disk.
Device Support	Displays the type of device available on the system.
Self Assessment	Indicates whether the disk passed its internal self-tests.
User Capacity	Shows the disk capacity on the disk.
Chassis	Displays status of the hardware chassis. If a problem is found, the administrator is alerted.
Lock	Provides the state of the chassis lock.
Boot Up State	Provides the boot up status.
Power Supply State	Provides the state of the power supply.
RAID	Provides the status of RAID.

DTI cloud

The About > Health Check > DTI Cloud section displays the status of the connection between the appliance and the DTI network.

This example is from a Network Security appliance, but is representative of other Trellix appliances as well.

Information	Description
DTI Client	Shows whether the DTI client is running on the system.
Username	Displays the current user of the system.
Support Updates	Displays the status of the support license.
Security Content	Displays whether security content sharing is enabled on the system.
Sharing	Displays the type of content update license purchased.
Content Updates	Displays the status of the content update license.
Download	Compares the source for software updates such as system images, and security content to the available download source on the DTI network and displays the status.
Upload	Compares the destination that is used for software uploads to the available upload destination on the DTI network and displays the status.
Last Communication Time	Shows the last time software updates were downloaded and uploaded.

Note

This example is from a Network Security appliance, but is representative of other Trellix appliances as well.

Interfaces

The About > Health Check > Interfaces section displays information about each available Ethernet port on the Central Management System appliance.

Note

The About > Health Check > Interfaces section is not displayed for a user that is assigned an Analyst role.

Information	Description
Interface	Whether the Ethernet port is up or down.
Auto Negotiation	Whether auto negotiation is enabled.
Duplex	The type of duplex communication used by the Ethernet port.
Link Detected	Whether the Ethernet port is currently linked to another port.
Link Transceiver	The location of the link transceiver used to generate Ethernet traffic.
Link Speed	The maximum data speed available on the Ethernet port.
MAC Address	The MAC address of the Ethernet port.
RX Packet	The number of packets received by the Ethernet port during the life of this connection.
TX Packet	The number of packets transmitted by the Ethernet port during the life of this connection.
TX Packets Dropped	The number of packets that were dropped through Ethernet traffic.