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CMS 9500 Hardware Administration Guide

  • Published on Sep 3, 2026
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Abstract pale-blue and white geometric background with wavy grid patterns and dark angular shapes on the right

   

FireEye logo - red circular emblem with the word FIREEYE to the right

F I R E E Y E    T E C H N I C A L    D O C U M E N T A T I O N

CM SERIES

HARDWARE ADMINISTRATION GUIDE

CM 9500

FEI-016

CM SERIES / 2019

FireEye and the FireEye logo are registered trademarks of FireEye, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

FireEye assumes no responsibility for any inaccuracies in this document. FireEye reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Copyright © 2019 FireEye, Inc. All rights reserved.

CM Series Hardware Administration Guide

Revision 2

FireEye Contact Information:

Website: www.fireeye.com

Technical Support: https://csportal.fireeye.com

Phone (US):

1.408.321.6300

1.877.FIREEYE

Contents

Contents

CHAPTER 1: The CM 9500 ............................................................... 4

The Front View ................................................................. 5

Buttons ..................................................................... 5

LEDs ......................................................................... 5

Chassis ..................................................................... 6

The Rear View ................................................................. 7

Power Port .................................................................. 7

I/O Ports .................................................................... 7

Management Ports ........................................................... 7

Monitoring Ports ............................................................ 8

CHAPTER 2: Deployment ........................................................ 10

CHAPTER 3: Installation ..................................................... 12

Before You Begin ........................................................... 12

Installation Site Guidelines .............................................. 12

Rack Precautions ............................................................ 13

Server Precautions ........................................................ 14

Rack-Mounting Precautions ............................................. 14

Power Requirements ........................................................ 14

Ventilation Requirements .................................................. 15

Cabling Requirements ..................................................... 15

Rack Installation .......................................................... 15

Installing the Inner Rails on the Appliance ............................ 15

Installing the Outer Rails on the Rack .................................. 16

Mounting the Appliance on the Rack .................................... 16

Attaching Cables to the Appliance ........................................ 16

© 2019 FireEye 2

Contents

   Turning On the Appliance    16

   CHAPTER 4: Replacements    18

   Return Process    18

   Removing and Replacing a Disk Drive    18

   Removing and Replacing a Power Supply Unit    18

   Removing and Replacing a Cooling Fan    19

   Appendices    20

   Appendix 1: System Specifications    20

   Technical Support    24

   Documentation    24

   

3

   

© 2019 FireEye

CM Series Hardware Administration Guide

CHAPTER 1: The CM 9500

   

Front view of a FireEye CM 9500 rack appliance with a silver front panel, FireEye logo, and CM 9500 label

The FireEye CM 9500 consolidates the management, reporting, and data sharing of the NX, EX, FX, and AX Series models in an easy-to-deploy, network-based appliance. It enables real-time local distribution of malware security intelligence that is auto-generated within your FireEye deployment to stop advanced targeted attacks that threaten your organization.

The CM 9500's remote management of other FireEye platforms reduces the time spent managing configurations, threat updates, and software upgrades by offering a smooth workflow integration.

   

© 2019 FireEye

   

4

The Front View

   

Front view of a FireEye CM 9500 appliance, rack-mount unit with numbered red callouts indicating front-panel ports, LEDs, bezel release, power and reset buttons on the bezel and right side.

                                                                                                                                                                                                                                    
1) USB 2.0 Ports6) Information LED
2) Bezel Release7) ether1 LED
3) Power Button8) IPMI LED
4) HDD LED9) Reset Button
5) Power LED

Ports and Bezel

       
  • Bezel Release: Slide the release tab to the right to remove the bezel from the appliance to access the chassis.
    •    
  • USB 2.0: These ports are USB 2.0 compliant.

Buttons

       
  • Power Button: Use the power button to turn the appliance on or off. Turning off the power with this button removes the main power, but keeps the standby power supplied to the appliance. Therefore, unplug the appliance before servicing.
    •    
  • Reset Button: Use the reset button to reboot the system.

LEDs

The front panel has LEDs that provide critical information about parts of the appliance. The following table describes each LED.

The Front View

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
                   

LED

               		                    

Flashing

               		                    

Steady

               		                    

Off

               		                    

Normal State

               
                   

HDD

               		                    

Flashing and blue indicates HDD activity.

               		                    

N/A

               		                    

HDD is idle.

               		                    

Flashing and blue when in use and off when not in use.

               
                   

Power

               		                    

N/A

               		                    

Blue and steady indicates power is being supplied to the system

               		                    

No power is being supplied to the system

               		                    

Blue and steady

               
                   

Information

               		                    

N/A

               		                    

Red and steady indicates a platform event filter initiated by the motherboard

               		                    

System is operating normally

               		                    

Off

               
                   

ether1

               		                    

Blue and flashing indicates data transfer via ether1 port

               		                    

Blue and steady indicates normal connectivity on ether1 port

               		                    

No activity

               		                    

Blue and steady

               
                   

IPMI

               		                    

Blue and flashing indicates data transfer via IPMI port

               		                    

Blue and steady indicates normal connectivity on IPMI port

               		                    

No activity

               		                    

Blue and steady

               

Chassis

       
  •        

    Disk Drive Carrier: Each carrier can house a hot-swappable disk drive. A drive slot map displays the disk slot numbers on top of the appliance.

       
    •    
  •        

    Handle Lock: Slide to the left to unlock the handle and slide to the right to lock it.

       
    •    
  •        

    Handle Release: When the handle is unlocked, press this tab to release the handle. Use the handle to pull the disk drive carrier from the chassis.

       

CM Series Hardware Administration Guide

CHAPTER 1: The CM 9500

The Rear View

   

Rear view of the CM 9500 appliance showing power supplies, fans, and a panel of labeled ports with red numbered markers 1 through 9.

                                                                                                                                                                                                                                    
1) Power Port6) USB 3.0 Ports
2) Serial Console Port7) IPMI/Serial over Ethernet Port
3) Video Port8) pether3 (RJ45) Monitoring 3 Port
4) ether2 (RJ45) Monitoring 2 Port9) pether4 (RJ45) Monitoring 4 Port
5) ether1 (RJ45) Management 1 Port

Power Port

       
  • Power: Connect your power source to this port to provide power to the appliance. The appliance comes with one redundant power supply unit for use if the primary unit fails.

I/O Ports

       
  • Serial Console: Connect to this port to manage the appliance from your terminal.
    •    
  • Video: Connect a monitor to this port to view the appliance's command-line interface.
    •    
  • USB 3.0: These ports are USB 3.0 compliant.

Management Ports

       
  • ether (RJ45): Connect your LAN to this port to enable remote access to the CLI and Web UI. The RJ45 connector is a 10/100/1000BASE-T port.
    •    
  • IPMI: Connect for access to out-of-band management functions, including power control, console redirection, and appliance health status. The connector is a 100BASE-T port.

The Rear View

   
       

Blue circular exclamation icon

   
   
       

IMPORTANT: The IPMI interface port is only enabled in CM Release 8.2.0 or later and IPMI firmware version 2.07 or earlier.

   

Monitoring Ports

   
       

Blue clipboard icon

   
   

       Each interface pair is physically and logically segregated from other interface pairs, preventing communication between the different network segments.    

       
  •        

    pether (RJ45): Connect the switch port you want to monitor to this port. The RJ45 connectors are 10/100/1000BASE-T ports.

       

© 2019 FireEye8

   

CM Series Hardware Administration Guide

   

CHAPTER 1: The CM 9500

   
   
       

9

       

© 2019 FireEye

   

CM Series Hardware Administration Guide

CHAPTER 2: Deployment

In order to manage other FireEye Series appliances, the CM 9500 simply needs a connection that allows it to communicate with the managed appliances. This connection can be practically anywhere in the network. The diagram below illustrates the typical deployment of managed FireEye Series appliances and a CM 9500 connected to a typical network device.

   

A small circular blue information icon For information about configuring your CM to fail over to another CM Series appliance, see the CM Series High Availability Deployment Guide of your software release.

   

Network deployment diagram showing Internet cloud, edge router, firewall, switches, core switch, CM Series appliance, NX/FX/EX/AX Series appliances, LAN with multiple hosts, mail server and file server; dashed boxes indicate network zones

© 2019 FireEye

10

CM Series Hardware Administration Guide

CHAPTER 2: Deployment

Prerequisites

Before connecting the CM 9500 to your network, ensure that your network device provides 10/100/1000BASE-T Ethernet output.

Cabling

To connect your CM 9500 to your network:

       
  1. Connect one end of an Ethernet cable to the ether1 port.
    2.    
  2. Connect the other end of the cable to the network device.

CM Series Hardware Administration Guide

Before You Begin

CHAPTER 3: Installation

This chapter provides information about the site requirements of your installation location.

Before You Begin

Follow the steps in this section before you install the appliance.

Before Opening the Box

       
  • Review the Packing Slip contained in the plastic slip attached to the top of the box. Ensure the shipment contains the correct appliance.
    •    
  • Ensure the serial number listed on the Packing Slip matches the one specified on the sticker located on one side of the box.
    •    
  • If there appears to be damage to the box, file a damage claim with the carrier who delivered it.

Unpacking the Appliance

Carefully remove the appliance from the box in an area away from heat, electrical noise, and electromagnetic fields.

Ensure your box contains:

       
  • The correct appliance model
    •    
  • An accessory kit
    •    
  • Online Documents Portal Referral
    •    
  • A rail kit

Installation Site Guidelines

Follow these guidelines when you select an installation site:

© 2019 FireEye 12

CM Series Hardware Administration Guide

CHAPTER 3: Installation

       
  •        

    Leave enough clearance in front of the rack for its door to open completely without obstruction.

       
    •    
  •        

    Avoid environments that produce heat, electrical noise, and electromagnetic fields.

       
    •    
  •        

    Only install the appliance in a restricted access location such as a service closet or dedicated equipment room.

       
    •    
  •        

    Make sure the location is properly ventilated.

       
    •    
  •        

    Make sure there is sufficient space for air flow.

       

Rack Precautions

FireEye recommends that you mount the appliance in a standard 19-inch rack. The vertical hole spacing on the rack rails must meet standard ANSI/EIA-310-C requirements.

Consider the following before installing your appliance in the rack:

       
  •        

    Ensure the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.

       
    •    
  •        

    In a single-rack installation, stabilizers should be attached to the rack.

       
    •    
  •        

    In a multiple-rack installation, the racks should be coupled together to increase their stability.

       
    •    
  •        

    Always make sure the rack is stable before extending a component from the rack.

       
    •    
  •        

    Only extend one component from the rack at a time—extending two or more simultaneously may cause the rack to become unstable.

       
    •    
  •        

    Ensure your rack meets the safety requirements of UL 60950-1.

       

STABILITY HAZARD: The rack may tip over causing serious personal injury. To prevent injury:

   

Yellow triangular warning sign with black exclamation mark

       
  •        

    Before extending the rack to the installation position, read the installation instructions.

       
    •    
  •        

    Do not put any load on the slide-rail mounted equipment when the rails are extended in the installation position.

       
    •    
  •        

    Do not leave the slide-rail mounted equipment with the rails extended in the installation position.

       

13

© 2019 FireEye

Server Precautions

Server Precautions

FireEye recommends reviewing the electrical and general safety precautions that came with each component you intend to install in the rack.

Review the following before installing the appliance in the rack:

       
  • Determine the placement of each component in the rack.
    •    
  • Ensure there is a minimum clearance of six inches behind the chassis to allow for easy cable management.
    •    
  • Install the heaviest component at the bottom of the rack first, then move up.
    •    
  • Allow hot-swappable power supply units, disk drives, and transceivers to cool before handling them.
    •    
  • Use a regulating uninterruptible power supply to protect your components from voltage spikes, power surges, and failure during a power outage.
    •    
  • Keep all of the rack's doors and panels closed when you are not servicing the components.

Rack-Mounting Precautions

Consider the following safety precautions when you install the appliance in the rack:

       
  • Make sure the appliance is grounded at all times to prevent damage from electrostatic discharge.
    •    
  • Use an electrostatic wrist guard when handling the appliance.
    •    
  • At least two technicians should be involved to install the appliance safely.
    •    
  • FireEye recommends only individuals with rack-mounting experience should install the appliance.
    •    
  • Install the appliance in an environment compatible with the manufacturer's maximum recommended ambient temperature (TMRA) for each component in your rack.

Power Requirements

The CM uses a 800 W power supply unit with an input rating of 100-240 VAC (±10%), 10-5 A at 50-60 Hz.

© 2019 FireEye 14

CM Series Hardware Administration GuideCHAPTER 3: Installation

Ensure your power source has sufficient electrical overload protection. In North America, connect the rack to a power source with over-current protection that complies with UL 489. In Europe, the over-current protection must comply with IEC standards.

Ventilation Requirements

Ventilation and optimal location are essential to the proper operation of the CM Series appliance. Give the unit at least six inches of space around ventilation openings so that adequate ventilation is possible.

The CM Series appliance draws air through the front and expels it out the back. Note the direction of the air intake and exhaust of the other components in the rack to ensure safe ventilation of all components involved.

Cabling Requirements

The CM Series appliance ships with the following cables:

       
  • (2) 6 ft AC power cord, SVT, 60°C, 3x18AWG (0.824mm²)
    •    
  • (1) 6 ft null modem DB9 female serial cable

You must provide any additional cables required to connect your system to the network and other devices. Do not exceed the maximum run length of the additional cables you provide.

Rack Installation

This section explains how to install your appliance in a standard 19-inch wide rack with the equipment provided. Because various rack units are available, the assembly procedure may differ slightly from the following instructions. Refer to the installation instructions that came with your rack.

Installing the Inner Rails on the Appliance

       
  1. Starting with either rail (each works for both sides of the appliance), pull the inner rail from the outer rail until it is fully extended.
    2.    
  2. Push the arrow-shaped rail-release lever on the inner rail in the direction of the arrow and slide the inner rail out until it is detached from the outer rail.
    3.    
  3. Align the notches of the inner rail with the tabs on the side of the appliance.

15© 2019 FireEye

Attaching Cables to the Appliance

       
  1.        

    While firmly pressing the inner rail against the appliance, slide it in the direction of the tabs until you hear a click.

       
    2.    
  2.        

    Repeat steps 1—4 with the other inner rail on the other side of the appliance.

       

Installing the Outer Rails on the Rack

       
  1.        

    Insert the front end of an outer rail (“Front Bracket” is engraved on the front end) into the front rack column at the desired height. A metal tab will slide and lock onto the column automatically.

       
    2.    
  2.        

    Extend the rail until it reaches the rear rack column.

       
    3.    
  3.        

    Insert the back end into the rack column at the same height chosen in step 1.

       
    4.    
  4.        

    Repeat steps 1—3 with the other outer rail on the other side of the rack.

       

Mounting the Appliance on the Rack

       
  1.        

    Align the rear of the inner rails installed on the appliance with the front channels of the outer rails installed on the rack.

       
    2.    
  2.        

    Fully slide the appliance into the rack. The inner and outer rails will lock together automatically.

       
    3.    
  3.        

    (Optional) Further secure the appliance to the rack by using the captive screws installed on the ears of the appliance.

       

Attaching Cables to the Appliance

       
  1.        

    Connect the CM Series appliance to one or more network devices using the cables appropriate to the deployment of your choice.

       
    2.    
  2.        

    Connect the power cable or cables to the power port or ports on the back of the appliance.

       

Turning On the Appliance

Power on the appliance by pressing the power button on the ear to the right of the bezel.

© 2019 FireEye

16

   

CM Series Hardware Administration Guide

   

CHAPTER 3: Installation

   

17

   

© 2019 FireEye

   

CM Series Hardware Administration Guide

   

Return Process

   
   

CHAPTER 4: Replacements

   

Return Process

   

       If you believe you have a defective part or system, you must first contact FireEye Technical Support, who        will validate the claim. If the part or system is defective, Technical Support will initiate a Return Materials        Authorization (RMA) and guide you through the process. For more information, visit        www.fireeye.com/legal.    

   

Removing and Replacing a Disk Drive

   

       Perform the following steps to remove and replace a disk drive:    

   
           
  1. Remove the bezel at the front of the appliance by sliding the release tab to the right and pulling the bezel away from the chassis.
    2.        
  2. Locate the disk drive carrier that contains the failed disk drive. The carrier should have a blinking amber LED.
    3.        
  3. Unlock the disk drive handle by sliding the blue tab to the left.
    4.        
  4. Push the maroon button on the right to release the latch handle.
    5.        
  5. Pull the handle to slide the disk drive from its slot.
    6.        
  6. Insert the new disk drive carrier into the available slot and push in until it clicks.
    7.    
   

Removing and Replacing a Power Supply Unit

   

       Perform the following steps to remove and replace a power supply unit (PSU):    

   

© 2019 FireEye

   

18

   

CM Series Hardware Administration GuideCHAPTER 4: Replacements

       

  1. At the rear of the appliance, remove the power cable from the failed PSU.

    2.    

  2. While gripping the handle to the left of the power port and pressing the release lever to the right of it, pull out the failed PSU.

    3.    

  3. Insert the replacement PSU in the open slot and slide it in until it clicks into place.

    4.    

  4. Attach the power cable to the new power supply.

Removing and Replacing a Cooling Fan

Perform the following steps to remove and replace a failed fan:

       

  1. Turn off the appliance.

    2.    

  2. Using a Phillips screwdriver, remove the four screws securing the middle section of the appliance’s top cover.

    3.    

  3. Remove the middle section of the top cover.

    4.    

  4. Remove the fan from the appliance by squeezing the plastic release tab and pulling.

    5.    

  5. Insert the new fan into the empty fan bracket, ensuring it is oriented the same way as the others. You will hear a click when it is secured.

    6.    

  6. Replace the top cover and secure it with screws.

19© 2019 FireEye

CM Series Hardware Administration GuideAppendix 1: System Specifications

Appendices

Appendix 1: System Specifications

The table below provides the technical specifications for the FireEye CM 9500.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
ComponentCM 9500 Specifications
Form Factor2U Rack-Mount
Weight of Appliance50.4 lbs (22.9 kg)
Weight of Packaged Appliance71.6 lbs (32.5 kg)
Dimensions (W x D x H)17.2 x 24.4 x 3.4 inches (437 x 620 x 88.4 mm)
Enclosure2 RU, fits 19-inch Rack
Management Interfaces(2) 10/100/1000BASE-T Ports
Monitoring Interfaces(2) 10/100/1000BASE-T Ports
Memory256 GB (16 x 16 GB)
Drive Capacity(8) 4 TB HDD, RAID 10, 3.5 inch, FRU
AC Power Supply                Redundant (1+1), FRU,
               800 W @ 100-240 VAC (±10%)
               10-5 A, 50-60 Hz
               IEC60320-C14 inlet            
Maximum Power Consumption612 W

© 2019 FireEye20

   CM Series Hardware Administration Guide    Appendices

                                                                                                                                                    
               

Component

           		                

CM 9500 Specifications

           
               

Operating Temperature

           		                

0° to 35° C

           
               

Maximum Thermal Dissipation

           		                

2,088 BTU/hour

           

   21    © 2019 FireEye

Appendix 1: System Specifications

   

© 2019 FireEye

   

22

   

CM Series Hardware Administration Guide

   

Appendices

   

23

   

© 2019 FireEye

Technical Support

For technical support, contact FireEye through the Support portal:

https://csportal.fireeye.com

Documentation

Documentation for all FireEye products is available on the FireEye Documentation Portal (login required):

https://docs.fireeye.com/

   © 2019 FireEye    24

FireEye, Inc. | 601 McCarthy Blvd. | Milpitas, CA | 1.408.321.6300 | 1.877.FIREEYE | www.fireeye.com

© 2019 FireEye, Inc. All rights reserved. FireEye is a registered trademark of FireEye, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.

   

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