You can configure the maximum wait time for analyzing samples received from McAfee Email Gateway. If the average analysis time of samples in Intelligent Sandbox is more than the threshold set, the samples submitted by McAfee Email Gateway are rejected.
Note
In a load-balancing scenario, the threshold wait time is 3 hours.
Follow the steps below to configure the maximum wait time for analyzing samples received from McAfee Email.
Go to Manage → TIS Configuration → Global Settings.
In the Performance Tuning area, set the threshold wait time.