If you experience any Intelligent Sandbox issues, export the log files to Trellix for analysis.
Configuration Logs — Troubleshoot issues related to configurations.
System Logs — Troubleshoot issues related to features, operations, and events.
Diagnostic Logs — Troubleshoot critical issues, such as system crashes in Intelligent Sandbox.
Debug Logs — Troubleshoot issues related to database operations, system processes, and other errors.
VM Logs — Troubleshoot issues related to VMs.
Install Logs — Troubleshoot issues related to installations.
UI Logs — Troubleshoot issues related to UI errors.
Integration Logs — Troubleshoot issues related to integration.
Email Connector Logs — Troubleshoot issues related to email connector.
Hardware Logs — Captures all hardware logs. Previously, hardware logs were captured by running LDT tool.
Note
Capturing hardware logs is resource intensive and could show momentary performance degradation in Intelligent Sandbox.
Only Trellix Support can read the Intelligent Sandbox log content.
Log on to the Intelligent Sandbox web interface.
Click → .
Select the log files you want to send, configure the amount of logs you want to include, then click Create Support Bundle.
On the Ticket Number window, enter your ticket number, then click OK.