If the Intelligent Sandbox Appliance becomes corrupted, restore a specified or previous backup file on any Intelligent Sandbox Appliance.
Verify the following.
The version number in the backup file matches the current Intelligent Sandbox version. For example, Intelligent Sandbox is unable to restore a backup from 3.0.4.94.39030 on 3.0.4.94.39031.
All users are logged off the Intelligent Sandbox web interface, REST APIs, and CLI.
The SFTP or FTP server is successfully configured with Intelligent Sandbox.
All sample file and URL analysis is complete.
Note
When you restore a database backup during a backup, the restoration fails.
Log on to the Intelligent Sandbox web interface.
Click → → → .
Restore the backup file.
You can upload a local backup file.
You can back up from your SFTP or FTP server.
Select Specific backup file, then configure the options.
Select Previous backup file, then select the file.
Note
If the IP address changes on the SFTP or FTP server, update the configuration on the Backup Scheduler Setting page, then complete the restoration. If the SFTP or FTP server changes, your restore to backup on the old server fails. You would only be able to restore from the files on the new server.
Click Restore.
To view the restoration logs, click → → .
The sample analysis processes stop before the restore process and restart when the restoration completes.
During restoration, make sure to avoid the following.
Sample submissions from integrated products, users, and scripts
Intelligent Sandbox software upgrade