Trellix Helix connectivity troubleshooting

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Authentication failures can occur after a Trellix Helix VPC migration. Trellix Technical Support may ask you to run the commands in this section to resolve the problem.

Important

Do not run these commands without guidance from Trellix Technical Support.

To recover Trellix Helix connectivity:
  1. Go to CLI configuration mode.

    hostname > enable
    hostname # configure terminal               
  2. Check the status:

    hostname (config) # helix remove-client-cert
    hostname (config) # helix force-download-cert