This section provides basic troubleshooting steps you can take if your sensor fails to enroll with the Cloud MVX service. Use the following commands to determine the likely cause of the problem:
show mvx cluster enrollment statusshow log
Note
For show log command options, see Filtering log output using the CLI. You can also use the Log Management page in the sensor Web UI to view logs, as described in Filtering log output using the Web UI .
Messages such as Connection refused or Service not reachable in the command output or logs could indicate an IP or SSL connectivity issue. Messages such as Authentication failure could indicate that invalid DTI credentials are configured on the sensor.