You might see some error messages during the ePO - SaaS Cloud Bridge linking process.
Not all error messages appear in the product interface. But, you can see the related messages in orion.log.
This table lists error messages and their description for troubleshooting.
Error messages | Description | Suggested solutions |
|---|---|---|
Error occurred while getting Client ID and Secret from IAM service. |
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Registration token is not valid. | This error occurs if you enter Invalid registration token while linking the Cloud Bridge, or if the token has expired. | Confirm the registration token entered is correct. |
Registration token has either already been used for Max Clients or has been revoked. Try again with a new registration token. |
| You need to generate new registration token and use it for Cloud Bridge account linking. |
Cloud Bridge status gets updated to ‘This server is linked but the Cloud Bridge Client ID is revoked. Relink to Trellix'. | Cloud Bridge status gets updated because of revoking the Cloud Bridge client from ePO - SaaS. After revoking the Cloud Bridge client, ePO - On-prem console shows the notification with 'ePO - SaaS Cloud Bridge client has been revoked' message. | Relink your ePO server to your Trellix account to ensure uninterrupted communication with Trellix. |
Existing linked tenant could not be unlinked. | When you try to unlink the already linked ePO - On-prem in Cloud Bridge setting, you see this error if that unlink process failed for some reason. | Check the orion.log file for information about a particular error message or contact Trellix Support. |
An error occurred while linking the tenant. | Check the orion.log file for information about a particular error message or contact Trellix Support. |