Make sure your system meets these requirements before installing the latest update:
ePO - On-prem 5.10.0 is installed.
Administrator permissions are needed.
Have a recent snapshot and a backup of the ePO - On-prem database and installation directory.
Have a minimum of 2-GB disk space is available to copy, extract, and apply updates.
Follow these actions before running the updater tool:
Standalone environment
Stop the ePO - On-prem Application Server Service (Tomcat).
Stop the Agent Handler Service, including Remote Agent Handler Service (Apache).
Stop the Event Parser Service.
Close all other File Explorer windows.
Cluster environment
Bring the Generic Service resources offline (Apache, TomCat, and Event Parser).
Copy and extract the contents of
ePO 5.10.0 Service Pack 1 Update.zipto the data drive.Run this update on one node.
Note
These steps apply to all Remote Agent Handlers; perform these steps on each Agent Handler in your environment after you install the latest update.
Download ePO - On-prem 5.10.0 Service Pack 1 Update package from ePO Software Catalog or from Trellix product downloads site.
Copy and extract the update package to your ePO - On-prem server.
Run ePOUpdater.exe from the folder where you extracted the update package.
Enter the database password and click Continue.
Review the list of fixes in the Current Update(s) to be installed dialog box and click Continue.
Note
Click Details to view the file types based on version, action being taken, plug-in name (if applicable), and the destination folder where the files are updated.
In the Apply Update pop-up window, select the checkbox if you want the updater tool to migrate the
TrellixFtpsource site to point to the HTTP server.Note
The service provider that Trellix uses to host our FTP service no longer provides FTP capabilities. Trellix uses HTTP sites to update content for Trellix products. For more information about End of Support for the FTP option to access CommonUpdater download sites, see KB91260.
By default, the option to update
TrellixFtpsource site details are automatically selected. If you continue with this option, the updater tool changes to theTrellixFtpsource site setting.These properties are updated:
Property name
Before upgrade
After upgrade
Source Site Name
McAfeeFtp
TrellixFtpMigrated
Source Site ID
McAfeeFtp
TrellixFtpMigrated
Location
ftp.nai.com/CommonUpdater
update.nai.com/Products/CommonUpdater
Protocol
FTP
HTTP
Port
21
80
Note
If you choose not to update
TrellixFtpsource site details using the updater tool, you can deselect the checkbox and manually update source site details later.Click OK to apply the update.
Note
An error message appears if services do not stop. In the error message, click OK then manually stop the ePO - On-prem services, and click Re-Apply. This option doesn't apply to ePO - On-prem in a Windows Cluster environment.
Verify that Successful is highlighted in green after the update completes.
For ePO - On-prem in a Windows cluster, make sure that the generic services are online in the ePO - On-prem role. Only run the update on one node in the cluster.
After successful installation of the update on the first node, perform the cluster failover to log on to the second node. Perform the repair operation on the second node to complete the ePO - On-prem Update installation.
Click Finish.
Note
For ePO - On-prem in a Windows cluster, make sure that the generic services are online in ePO - On-prem role. Starting the services might take a few minutes to complete.
(Optional) Repeat these steps on all Agent Handlers.