Update a single incident

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Update incident information such as the severity, status, and reviewer.

Note

  • Skyhigh Security Cloud incidents can only be updated in Skyhigh Security Cloud.

  • The Audit Logs tab reports all updates and modifications performed on an incident.

  1. In ePO - On-prem, select DLP Incident Manager.

  2. From the Present drop-down list, select the option for your product.

  3. Click an incident to open its details window.

  4. In the General Details pane, perform any of these actions.

    • To update the severity, status, or resolution, select an option from the Severity, Status, or Resolution drop-down list, then click Save.

    • To update the reviewer, click next to the Reviewer field, select the group or user and click OK then Save.

    • To add a comment, select ActionsAdd Comment, enter a comment, then click OK.