Use case: Filter and assign a reviewer to multiple incidents

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You can filter incidents based on their severity, status, resolution, incident type, classification, user or rule set. You can then add or remove a reviewer to more than one incident to save time.

You must set up ePO - SaaS roles or users to be able to add a reviewer.

  1. In ePO - SaaS select MenuProtection Workspace.

  2. Click the incidents in Data Protection Overview to open the incident management workspace.

  3. Select the checkboxes of the criteria you want to filter incidents by in the Filter By pane. You can select as many of the criteria as you want.

  4. Select the checkboxes of the incidents you want to add a reviewer to in the Incidents pane. You can also hold down the Control key to select multiple checkboxes.

  5. Click Add from catalog in the Incident Details pane.

    The User Catalog pane opens.

  6. Select the user you want to add as a reviewer by clicking the plus symbol next to their email address in the User Catalog pane.

    You must create a user or role to appear in the User Catalog. To do this, go to ePO - SaaS MenuConfigurationUsers & Roles.

    The user will be listed as a Reviewer in the Incident Details pane.

  7. Click Save to confirm.

  8. Click Save in the dialog box to confirm you want to add the user as a reviewer to the selected incidents.