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Actions that you can take on quarantined items

  • Published on Sep 2, 2026
  • 3 minute(s) read
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View results of the search based on the parameters you defined and take necessary action on quarantined items.

You can then execute various actions on these quarantined items.

Types of action

Action

Definition

Release

To release a quarantined item. Select an applicable record from the View Results pane and click Release. The original email message is released from the database for delivery to the intended recipient.

Note

  • When an item is downloaded, released or forwarded, it will be scanned for viruses and will appear in the Dashboard → Recently Scanned Items section.

  • After a successful release, the item will appear with status as Released under Detected Items → All Items category.

Download

To download a quarantined item for research or analysis. Select one applicable record from the View Results pane and click Download.

Note

You cannot Download, Forward, View or Release multiple records at a time from Detected Items → All Items category. However, you can Release multiple records from a specific category.

Export to CSV File

To export and save information about all quarantined items returned by the search in a .CSV format. If there are thousands of quarantined items in the database, instead of navigating through multiple pages, you can use this option to download these records to a file in CSV format and later generate custom reports in Microsoft Excel.

From the View Results pane, click Export to CSV File to Open or Save the search results to the desired folder or location.

To specify a limit on how many quarantined items need to appear in the View Results, modify the Maximum query size (records) value from Settings & Diagnostics → Detected Items → Local Database.

Note

  • If you do not find a specific field in the search result of the CSV file, make sure to enable the required field in the Columns to Display option.

  • Use the Import Data option in Microsoft Excel, to open the CSV file in a different locale.

Forward

To forward the quarantined item to the desired recipient. Use semi-colon as a delimiter to forward the quarantined item to multiple recipients. The quarantined item is sent as a new email with the quarantined file attached (.eml format.)

Note

To forward the quarantined item to a Distribution List (DL) within your organization, specify the SMTP address of the DL.

View

To view the quarantined item in a separate window.

Columns to display

To select additional column headers to be listed in the View Results pane. This option has a list of all the filters available in the Search pane and some more options.

Select All

To select all quarantined items that appear in that page of the View Results section. For example, if you have 100 quarantined items and set the items to view per page as 10, then only 10 items that appear in the View Results section are selected.

Select None

To deselect all quarantined items that appear in the View Results section.

Delete

To delete the quarantined items that you selected in that page of the View Results section for the selected category.

Note

Press and hold down the Ctrl key to select multiple items.

Delete All

To delete all quarantined items from the database for the selected category.

Views per page

To specify the maximum number of quarantined items that you want to view per page. The options are:

  • 10

  • 20

  • 50

  • 100



Each item in the View Results pane has an image, which indicates:

Icon

Description

GUID-E50F2962-4463-4017-B33D-4D4E5056CB39-low.gif

An item that is quarantined and can be downloaded, forwarded, released or viewed.

GUID-F1C06128-098E-4C59-BB1A-13FBE87E8C9C-low.gif

An item that is only logged and cannot be downloaded, forwarded, released or viewed.

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