The Agent Diagnostics script is a special script used to provide Trellix Customer Support with the data needed to help you resolve problems. When Agent Diagnostics are requested, the Endpoint Security (HX) xAgent on the selected host endpoint collects the forensic data and produces a downloadable .zip file for you to review or submit to your Trellix Customer Support representative. This data includes agent scan logs.
This script can be requested for Windows, macOS, and Linux host endpoints.
You cannot copy, edit, reset, import, or delete the Agent Diagnostics script or use this script in data acquisition scripts you create. This script does not appear on the Data Acquisition Scripts page.
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Requesting agent diagnostic data
Select Hosts in the Endpoint Security (HX) Web UI.
Select one or more hosts.
From the Actions menu, select Agent Diagnostics. Alternatively, you can select Agent Diagnostics from the Acquire menu on a host details page.
Click Go to access the Acquiring Agent Diagnostics dialog box.
In the Comment field, enter the reason you want to acquire the file and any details about the data acquisition request that you want to track.
Click Acquire.
The Acquiring Agent Diagnostic dialog box also shows the percentage of allotted disk space currently used to store acquisitions and how much free disk space (in GB) remain.
Agent Diagnostics data can be requested as a regular data acquisition. See Requesting a data acquisition.