Collect debug information

Before contacting Trellix Support to help you with a Solidcore client issue, collect configuration and debug information for your setup.

This helps Trellix Support quickly identify and resolve the issue. Run the Collect Debug Info client task to create an archive with endpoint configuration information and Solidcore client log files. The .zip file is generated on the endpoint and its location is listed on the Client Task Log page. Send the .zip file to Trellix Support with details of the encountered issue.

Create a .zip file with configuration and debug information.

1. On the Trellix ePO - On-prem console, select Menu → Systems → System Tree.
2. Perform one of these actions.
   • Group — Select a group in the System Tree and click the Assigned Client Tasks tab.
   • Endpoint — Select the endpoint on the Systems page, then click Actions → Agent → Modify Tasks on a Single System.
3. Click Actions → New Client Task Assignment to open the Client Task Assignment Builder page.
4. Select Solidcore 8.x.x for the product, SC: Collect Debug Info task type, then click Create New Task to open the Client Task Catalog page.
5. Specify the task name and add any descriptive information.
6. Click Save, then click Next to open the Schedule page.
7. Specify scheduling details, then click Next.
8. Review and verify the task details, then click Save.