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Configure product log settings

  • Published on Sep 2, 2026
  • 3 minute(s) read
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Configure settings for the Settings & Diagnostics → Product Log page, by specifying the required parameters to generate product logs.

  1. From the product's user interface, click Settings & Diagnostics → Diagnostics.

    The Diagnostics page appears.

  2. Click the Product Log tab. You can use:

    Option definitions

    Option

    Definition

    Location

    If you want to configure a location to store the product log. Select Enable to specify a custom location.

    Specify database location

    To specify the product log file location path where product log events can be stored. You can select:

    • <Desktop> — To create the product log file under the desktop.

    • <Install Folder> — To create the product log file under the TSME installation directory.

    • <System Drive> — To create the product log file under the C:\Windows\system32 directory.

    • <Program Files> — To create the product log file under the Windows C:\Program Files (x86) directory.

    • <Windows Folder> — To create the product log file under the C:\Windows directory.

    • <Full Path> — To store the product log file in the complete path specified in the adjacent textbox.

    Note

    To store the product log file to a custom location or sub-folder, specify the sub-folder name or path in the field next to the drop-down list.

    Filename

    If you want to specify a different file name to store the product log. Select Enable to specify a custom file name.

    Specify database filename

    To specify a custom file name for the product log. The default file name is productlog.bin under <Install Folder>\Data\ directory.

    Note

    If you modify the default product log file name or path, the log entries in the Settings & Diagnostics → Product Log page will be reset and older log entries will not appear.

    Size Limit

    If you want to specify a different size limit for the product log file. Select Enable database size limit to specify a custom file size.

    Specify maximum database size

    To specify how large the product log file can be. You can specify a value from 1 KB to 2000 MB.

    Note

    If the product log file exceeds the specified file size, older log events will be rewritten due to circular logging, where new log entries are added to the file by deleting the oldest log entries.

    Limit age of entries

    If you want the product log entries to be deleted after a set period of time.

    Specify maximum age of entry

    To specify how many days an entry should remain in the product log file before it is deleted. You can specify a value from 1 to 365.

    Query Timeout

    If you want to limit the amount of time allowed for answering a product log query. Select Enable to specify the duration.

    Specify query timeout (seconds)

    To specify the maximum number of seconds allowed, when answering a product log query. You can specify a value from 1 to 3600.



  3. Click Apply to save the settings.

You have now successfully configured settings for the Product Log page.

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