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View product logs

  • Published on Sep 2, 2026
  • 2 minute(s) read
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View the product's health using log entries about events, information, warnings, and errors. For example, you can view information on when a task initiated or ended, product service errors and so on.

You can use the available search filters to find log entries that are of interest to you.

Note

To modify settings related to the product log query page, go to Settings & Diagnostics → Diagnostics → Product Log.

  1. From the product's user interface, click Settings & Diagnostics → Product Log. The Product Log page appears.

  2. From the Product Log section, you can use:

    Option definitions

    Option

    Definition

    ID

    To specify the number which identifies a specific product log entry. For example, if you want to view product logs only with ID's greater than 2000, specify: 200*

    Level

    To select Information, Warning or Error from the drop-down list, depending on the type of log you want to view.

    Description

    To specify a relevant description. For example, if you want to view logs based on service start or stop, type: *service*

    All Dates

    To include events from all dates which is based on the entry in the product log file.

    Date Range

    To search for an event within a defined date range according to your requirements. Here you can specify the date, month, year and time against the parameters From and To. You can also use the calendar icon to specify a date range.

    Clear Filter

    To return to the default search settings.

    Export to CSV File

    To export and save information about all events returned by the search in a .CSV format. If there are thousands of events in the log, instead of navigating through multiple pages, you can use this option to download these events to a file in CSV format and later generate custom reports in Microsoft Excel.

    Note

    • If you do not find a specific field in the search result of the CSV file, make sure to enable the required field in the Columns to Display option.

    • Use the Import Data option in Microsoft Excel, to open the CSV file in a different locale.



  3. Click Search.

    Note

    The maximum number of records that can be stored in the product log is based on the log file size.

A list of events matching your search criteria are displayed in the View Results section.

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