Enable product health alerts

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Send notifications immediately or on a daily-basis to the Microsoft Exchange administrator, when a product specific task fails.

  1. From the product's user interface, click Settings & DiagnosticsNotifications.

  2. In the NotificationsProduct Health Alerts tab, you can use:

    Option definitions

    Option

    Definition

    Enable

    To enable sending product health alert notifications to the administrator, when a product specific task fails.

    Alert ePolicy Orchestrator

    To alert the

    ePolicy Orchestrator

    server that manages this

    TSME

    server, when a product specific task fails.

    Alert Administrator

    To send the product health alerts to the email address specified under Settings & DiagnosticsNotificationsSettingsAdministrator E-mail.

    Notify when

    To notify the administrator when any of the selected product specific task fails. You can select these options to send product health alerts to the administrator:

    Note

    These options may vary based on your Exchange server role.

    • Downloading DATs/Anti-Virus Engine fails

    • Loading Anti-Virus Engine fails

    • Loading TransportScan module fails

    • RPCServ process quits unexpectedly

    • DLLHost process quits unexpectedly

    • Postgres process fails

    • Postgres failed to quarantine or log detections

    • Postgres database initialization fails

    • Postgres failed to store a record

    • On-Demand scan fails

    • Database diskspace goes below the threshold

    • Product service fails to start

    • Trellix Global Threat Intelligence file reputation scanning fails

    Immediate

    To send a notification to the administrator immediately after the task fails.

    Daily

    To send a notification to the administrator on a daily-basis at a specific time when the task fails.



  3. Click Apply to save the settings.

You have now successfully enabled the Product Health Alerts feature.