Investigate incidents

Create and track cases to help ensure effective responses.

Incident Management appears on the dashboard as two widgets - Cases and Source Events. You can add widgets to the view to make it more useful.

On the dashboard, click and select Incident Management.
A summary of cases and a list of source events appear.
Review and edit the case information.
- Case ID - a system-generated unique identifier (you cannot change this ID)
- Case Summary (up to 255 characters)
- Assignee - the user responsible for the case
- Case Severity - a number between 1 and 100 indicating the potential harm of the case. A higher number indicates a greater threat.
- (Optional) Organization to which the case is assigned
- Status:Open (default), Closed, or a custom status you create (Incident Management → Case Status → add case status)
- Notes that indicate actions taken. The system automatically records:
  - Old and new values for changes
    ---- Severity Changed on 04-22-2009 at 09:39 old: Low new: High
  - Case is opened, closed, or reassigned
  - Changes to summary, severity, organization, or events
  - History of users who accessed the case