Complete common management tasks for Agent Handler assignments.
To perform these actions, select Menu → Configuration → Agent Handlers, then in Handler Assignment Rules, click Actions.
For details about product features, usage, and best practices, click ? or Help.
To do this... | Do this... |
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Delete a handler assignment | Click Delete in the selected assignment row. |
Edit a handler assignment | Click Edit for the selected assignment. The Agent Handler Assignment page opens, where you can specify:
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Export handler assignments | Click Export. The Download Agent Handler Assignments page opens, where you can view or download the AgentHandlerAssignments.xml file. |
Import handler assignments | Click Import. The Import Agent Handler Assignments dialog box opens, where you can browse to a previously downloaded AgentHandlerAssignments.xml file. |
Edit the priority of handler assignments | Click Edit Priority. The Agent Handler Assignment | Edit Priority page opens, where you change the priority of handler assignments using the drag-and-drop handle. |
View the summary of handler assignments details | Click > in the selected assignment row. |