Send manual wake-up calls to individual systems

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Manually send a wake-up call to managed systems when you make policy changes and want to enforce them before the next agent-server communication.

  1. Select MenuSystemsSystem Tree, then select the group that contains the target systems.

  2. Select the systems from the list, then click ActionsAgentWake Up Agents.

  3. Make sure the systems you selected appear in the Target Systems section.

  4. (ePO - On-prem) Next to Wake-up call type, select whether to send an Agent Wake-Up Call or SuperAgent Wake-Up Call as appropriate.

  5. Accept the default Randomization (0 minutes) or type a different value (0–60 minutes). Consider the number of systems that are receiving the wake-up call when it is sent immediately, and how much bandwidth is available. If you type 0, agents respond immediately.

  6. To send incremental product properties as a result of this wake-up call, deselect Retrieve all properties.... The default is to send full product properties.

  7. To update all policies and tasks during this wake-up call, select Force complete policy and task update.

  8. Enter the Number of attempts, Retry interval, and Cancel after settings for this wake-up call if you do not want the default values.

  9. (ePO - On-prem) Select whether to wake up agent using All Agent Handlers, Last Connected Agent Handlers, or Selected Agent Handler.

  10. Click OK to send a wake-up call.