A wake-up call triggers an immediate agent-server communication rather than waiting for the current interval to elapse.
Note
Use System Tree actions to wake up Trellix Agent.
There are two ways to issue a wake-up call:
Manually from the server — The most common approach and requires an open wake-up communication port.
On a schedule set by the administrator — Useful when a policy requires manual agent-server communication. The administrator can create and deploy a wake-up task, which wakes up Trellix Agent and initiates agent-server communication.
Some reasons for issuing a wake-up call are:
You make a policy change that you want to enforce immediately, without waiting for the scheduled ASCI.
(ePO - On-prem) You created a task that you want to run immediately. The Run Task Now option creates a task, then assigns it to specified client systems and sends wake-up calls.
A query generated a report indicating that a client is out of compliance, and you want to test its status as part of a troubleshooting procedure.
(ePO - On-prem) If you converted a particular Trellix Agent to a SuperAgent, it can issue wake-up calls to designated network broadcast segments. SuperAgent distributes the bandwidth impact of the wake-up call.