You might see some error messages after Single Sign-On to log on to ePO - On-prem.
This table lists error messages and their description for troubleshooting.
For details about product features, usage, and best practices, click ? or Help.
Error Messages | Description | Suggested Solution |
|---|---|---|
SAML authentication is successful. Close your browser to end your session and contact your administrator for ePO permissions grant. | After successful SAML authentication, user will be redirected to intermediate ePO page and user will see this message. Same IdP user is created in ePO - On-prem with ‘SAML authentication type’ without any permissions. | User has to contact the ePO Administrator to get the required permissions. Once Administrator assign the permission, user can again log in into ePO - On-prem through identity provider credentials. |
User already present in ePO with different Authentication Strategy. Close your browser to end your session and contact your administrator. | If IdP user is already present in ePO - On-prem with different authentication types like ePO, MVISION, or certificate based authentications, then single sign-on will not work. You will then come across this error message. | We can’t have same user with different authentication type. You have to delete the existing user for single sign-on to work. |
There is an internal error trying to log on to the server. Contact technical support (when trying to do Single Sign-On to ePO - On-prem). | This error occurs when:
| See orion.log for more details about the error message.
|
Not all error messages appear in the product interface.
Check the orion.log file for information about a particular error message or contact Trellix Support.