Submit false positive samples

When you receive false positive samples, submit it for analysis.

Download the sample.
1. Click Manage → TIS Configuration → TIS Users.
2. Select the user, then click Edit.
3. Select Sample Download Access, then click Save.
4. Click Analysis → Analysis Reports.
5. Click the Reports icon, then select Original Sample.
6. Save the .zip file on your computer.
Log on to the Intelligent Sandbox web interface.
Click Analysis → Analysis Reports.
Click the Reports, then select Analysis Summary.
Locate Engine Analysis, then determine where to submit the sample:
- GTI File Reputation — Submit the file as a Service Requests or to the URL reputation team.
  - To submit a file sample, go to https://supportm.trellix.com, select Service Requests, then submit the false positive file sample.
  - To submit an URL sample, go to http://www.trustedsource.org, then submit the false positive URL.
- Gateway Anti-Malware — Submit the sample to the Gateway Anti-Malware team.
  - Submit by email — Send an email to malware_research_gateway@trellixsecurity.com, attach the false positive sample, then enter Possible False as the subject.
  - Submit by service request — Go to https://supportm.trellix.com, select Service Requests, then submit the false positive sample.
- Anti-Malware — Go to https://supportm.trellix.com, select Service Requests, then submit the false positive sample.
- Sandbox — Go to https://supportm.trellix.com, select Service Requests, then submit the false positive sample.